1 Introduction & Scope
Bwety (https://bwety.com) is an internationally licensed online gaming and betting platform. We believe that the security and privacy of your personal data is a fundamental right. That is why our Privacy Policy Built with full transparency.
This Privacy Policy applies to the Bwety website, mobile app, and all digital services. By creating an account, logging in, or using any of our services, you are considered to have accepted this Privacy Policy.
Bwety is used by people across Bangladesh and many other countries worldwide. We therefore follow the highest international standards for data protection. This page explains in detail how your data is collected, what it is used for, and how it is kept secure.
Please Note: This Privacy Policy was written in Bengali for the convenience of our members. In the event of any ambiguity, the English version shall take precedence.
2 What data we collect
Bwety collects two types of data: information you provide directly and information collected automatically.
Information You Provide Directly
- Identity information: Full name, date of birth, nationality
- Contact Information: Email address, mobile number, home address
- ID Document: Copy of National ID, passport, or driving licence (for KYC verification)
- Financial Information: Mobile banking number (Mobile Pay/Nagad/Rocket), transaction history
- Communication Records: Chat and email conversations with the support team
Automatically Collected Information
- Device Information: IP address, device type, operating system, browser
- Usage Data: Time spent on each page and buttons you clicked
- Betting Activity: Betting history, win/loss records, gaming patterns
- Location Data: Approximate geographic location (solely for verifying legal restrictions)
- Cookies and tracking: Session cookies, performance cookies (see Section 5 for details)
| Data type | Why We Collect It | Required? |
|---|---|---|
| Name & Email | Account creation and communication | Yes |
| Mobile Number | OTP Verification & Payment | Yes |
| Identity document | KYC Verification (prior to withdrawal) | Yes, for withdrawals |
| IP Address | Security & Fraud Prevention | Automatic |
| Betting History | Account Management & Responsible Gaming | Automatic |
3 How We Use Your Information
Bwety uses your data only for specific, lawful purposes. It is never used beyond those stated purposes.
For service operations
- Creating, managing, and verifying your account
- Processing deposits and withdrawals
- Keeping betting and gaming services running without interruption
- Managing bonuses and promotions
For security and legal purposes
- Detecting fraud, money laundering, and suspicious activity
- Completing KYC (Know Your Customer) Verification
- Compliance with legal and regulatory authorities
- Implementing responsible gaming policies
For service improvement
- Analyzing website and app performance
- Improving user experience
- Developing new features and services
- Improving customer support quality
Bwety never sells or rents your data to third parties for advertising purposes. Our revenue comes from betting services, not data sales.
4 Data Sharing & Third Parties
Bwety may share your data with third parties in limited circumstances. In all cases, the protection of your data is ensured.
Who We May Share Your Data With
- Payment Providers: Mobile Pay, Nagad, Rocket — only the information necessary to complete transactions.
- KYC Verification Services: Licensed third parties for identity verification.
- Legal authorities: When required by court order, regulatory authority, or legal obligation.
- Technology Partners: Hosting, cloud services, cybersecurity — strictly for operational purposes.
Who We Never Share Your Data With
- Advertisers or marketing companies
- Any other betting or gaming platform
- Data brokers or information resellers
- Social Media Platforms
Bwety will never call or email you to ask for your password, OTP, or card number. If you receive such a message, please report it to our support team.
5 Cookies policy
Bwety uses cookies on its website to enhance your experience and analyze site performance.
What types of cookies we use
- Essential Cookies: Maintaining login sessions and ensuring security. The site cannot function without these.
- Performance Cookies: To analyze which pages are visited most and where users encounter issues.
- Functionality cookies: To remember your preferred language, theme, or settings.
You can disable cookies from your browser settings. However, turning off certain essential cookies may cause some site features to stop working.
6 How We Protect Your Data
Bwety uses industry-leading technology and practices to keep your data secure.
- 256-bit SSL/TLS Encryption: All data transfers are encrypted.
- Two-Factor Authentication (2FA): An extra layer of security at login.
- Firewall & DDoS Protection: Protection against external attacks.
- Regular Security Audits: Regular audits conducted by third-party security experts.
- Limited access policy: Only authorised staff have access to sensitive data.
- Data backup: Regularly encrypted backups are taken to ensure your data is never lost.
No one can guarantee 100% security on the internet. That's why we strongly recommend using a strong password and a secure internet connection.
7 Data Retention Period
Bwety retains your data only for as long as necessary.
- Account Information: For the duration of your active account and 5 years after closure (as required by law).
- Transaction Records: Up to 7 years, as required by legal obligations.
- KYC Documents: 5 years after account closure.
- Support Contact: 2 years after issue resolution.
- Browsing Logs: 90 days.
Once the retention period expires, data is securely and permanently deleted or anonymized.
8 Your Privacy Rights
As a Bwety member, you have the following rights. Contact our support team to exercise any of them.
You have the right to know what personal data we hold about you.
You can request corrections to any inaccurate or outdated information.
You may request deletion of your data unless we are required to retain it by law.
You can object to your data being used for specific purposes.
You can export your data in a readable, machine-friendly format .
You can opt out of promotional emails or SMS messages at any time.
Bwety will respond to rights requests within 30 business days of receipt. Complex cases may require an additional 30 days, and you will be notified in advance if that applies.
9 Child Protection Policy
Bwety is a platform strictly for adults (18+). We do not knowingly collect personal data from anyone under the age of 18.
Date of birth is verified at registration, and age is reconfirmed during the KYC process. If a minor's account is detected, it will be suspended immediately and all associated transactions will be cancelled.
Parents should install parental control software on their children's devices to prevent minors from accessing gaming sites.
10 Changes to the Privacy Policy
Bwety may update this privacy policy when necessary. Changes may occur due to legal updates, new service launches, or security improvements.
For significant changes, you will be notified at your registered email address at least 14 days in advance. For minor updates, the date at the top of this page will be revised. Continued use of the site after any changes constitutes your acceptance of the updated policy.
To view a previous version of the policy, contact support — we can provide an archived copy.
11 Contact & Complaints
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: support@bwety.com
- Live Chat: Chat icon at the bottom-right corner of the site
- Support hours: 24 hours a day, 7 days a week
We typically respond within 24 hours. Complex matters may take up to 3 business days. Your privacy matters greatly to us — if you have any concerns, don't hesitate to reach out.